En todos los productos comprados he quedado Muy satisfecho. Si en alguno ha surgido algún contratiempo, se ha resuelto satisfactoriamente. Mucha amabilidad por parte de Claudia que és quien me atiende. Y también felicitar a Kamila con la cual el trato ha sido más espirádico. Conclusión, todo Muy bién.
I
Isabel C. (Arrecife, Spain)
Estilográfica Guilloche coñac
Estoy encantada con la pluma, tanto por el diseño, como el tacto y fluidez al escribir. La imagen que proyectan las fotos se corresponden con las sensaciones que se perciben cuando se utiliza.
C
Claude G. (Saverne, France)
Un produit d'une très belle qualité
Conception germanique haut de gamme tant dans le matériau que dans la qualité de la plume. Graf von Faber-Castell, une marque que je recommande tout particulièrement !
FAQ
Yes, we are an Official Graf von Faber-Castell Authorized Dealer (as well as for all our brands).
With years of experience in the luxury market, we guarantee authenticity and quality.
Your order will include a brand-new Graf von Faber-Castell in its original packaging, complete with all official Graf von Faber-Castell documentation and paperwork, along with a stamped Graf von Faber-Castell official warranty.
Please note that the warranty does not cover damage caused by use, and for watches, it does not cover straps, bracelets, or watch batteries.
Our customer service team is always here to help with any questions.
You can return your product within 30 days of delivery.
Refund Options: You can choose between a gift card, which is issued almost immediately after we receive the returned item, or a refund to your original payment method, which may take 5 to 10 business days to appear in your account, depending on the original payment method.
To qualify for a full refund, the product must:
Be in perfect and unused condition.
Show no visible signs of use.
Include the original packaging.
Have all official documents and accessories.
Our customer service team is always here to help with any questions.
Yes, we offer free express shipping with DHL Express for all orders over $150 within the United States.
All orders come with a tracking number, allowing you to monitor your delivery at any time.
There are no additional costs or fees—the price you pay at checkout is the final price of the item delivered to your address, with delivery within 48-72 hours for in-stock items, depending on your location.
No, there are no additional costs or fees.
The price you pay at checkout is the final price of the item delivered to your address.
All orders come with a tracking number, allowing you to monitor your delivery at any time.
Product availability is displayed on each item’s page, just above the “Add to Cart” button.
Here’s what each status means:
“In stock, ships within 24 hours” or “Only X units in stock” means that the product is available in our warehouse and can be shipped the next business day after placing your order.
“In stock, ships within X days” indicates that the product is in our additional warehouse, and we need a few days for quality control before shipping it.
“Check delivery date” shows that the product is available, but we need to confirm the exact delivery date with the brand. Once your order is placed, we will contact the manufacturer to provide an estimated delivery time.
Our customer service team is always here to help with any questions.
